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Job ID
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2317
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Job Title
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Senior Customer Service Consultant
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Job Field
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Customer Service/Call Center Management
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Job Location
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New York, USA
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Salary
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Competitive
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Benefits
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Comprehensive
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Required Degree
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Bachelors
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Required Experience
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2-5 years
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Required Major
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Other - Any
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Company Profile
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A subsidiary of Nippon Life Insurance Company (Osaka, Japan), delivers a comprehensive range of employee healthcare benefit programs, including group insurance for employees and their families. Our customers include a rapidly growing number of American and Japanese-owned companies based in the U.S.
With service as the cornerstone of its daily mission, Nippon Life Insurance has become one of the world's largest organizations in the industry. It has achieved this position by continuing to focus on its customers and delivering to them the products and services they want. Like our parent company, it operates with the same level of commitment to our customers, which has earned us their trust and loyal support. A recent survey of 2,000 this company's medical and dental claimants gave them a 90% approval rating.
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Job Description
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Service specialist for Korean business. Develop and promote positive customer relationships, educate customers about company products, services and administrative procedures. Customers are mainly Korean but also some Japanese and Local customers are included. Provide feedback to improve service and customer retention. Provide service to clients and agents/brokers on group life and health policies. Cultivate and leverage broker/consultation and TPA relationships. Cross sell new product lines to existing clients. Sales assistant for new Korean cases.
Responsibilities:
Customer Service
Provide proactive quality service to clients, agents/brokers and internal partners concerning service or administration issues.
Coordinate and conduct employer/employee meetings on administration and plan contents
Drive new case installation process.
Obtain and distribute various reports to clients/ brokers as scheduled.
Participate in sales presentations as appropriate.
Account Management/Retention
Develop and present renewals, including rate analysis and alternative plan options as appropriate.
Identify and create cross sale opportunities of additional product lines.
Request and monitor amendment and termination processing.
Manage RG and PG book of business.
Scheduled visits to client and brokers.
Monitor case delinquency status and respond appropriately.
Have 3-year strategy for 50+ clients and overall strategy on existing book.
Korean Marketing Support
Maintain and enhance broker relationships through quality service.
General proposals.
Coordinate proposal information requests between brokers and Underwriting.
Provide marketing reports as requested.
Prepare enrollment kits.
Participate in client and broker meetings as required.
Review and qualify all requests for proposals as directed by the Sales Staff
Data input all qualified RFP’s into data-base
Prepare manual rates for all qualified RFP’s
Provide daily sales support to key Regional Target Brokers
Interact with brokers on a daily basis regarding requests for additional information
Assist Sales staff with the preparation of client/broker presentations
Assemble all broker collateral materials for broker presentations
Other marketing support duties as requested
Requirements:
Bachelors degree or equivalent business experience
4+ years experience in group health/life customer service / plan administration
Life-Health Agent license or ability to obtain within 90 days of employment
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Valid US drivers license
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